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What Has KLM Learned From 5 Years of Social Media Service? - KLM Blog
KLM: A Company That 'Gets' Social Media
Digital marketing case study - Social media case study in China: KLM takes Miffy on world tour - Digital Training Academy
KLM - The Social Media Gurus - Lux Insights
How KLM Airlines Marketing Uses Social Media for Winning Campaigns
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KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter | The Realtime Report
KLM's Social Media Success Due to Excellent Corporate Training
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM Social
How KLM Turned Social Media Savvy Into $25 Million
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What Has KLM Learned From 5 Years of Social Media Service? - KLM Blog
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM takes 'social service' to a new level during its #HappyToHelp week - Havayolu 101
To Bolster KLM's Identity, a 'Charmingly Clueless Approach' to Humor - The New York Times
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM does it again! How the airline are maintaining their lead at the front of the race for corporate social media excellence | Reuters Events | Marketing
KLM: Fly Local - My Social Agency
KLM Royal Dutch Airlines Proves a Winning Social Media Strategy Is All About Customer Service – Fodors Travel Guide
Interview] Karlijn Vogel-Meijer, Manager Social Media – KLM, On Brand's Social Media Strategy | Social Samosa
KLM - Salesforce EMEA
How KLM uses social media as “R&D lab” for customer-centric innovation